Get in Touch with us
We’re here to help! Whether you have a question, feedback or need support, our team is ready to assist you.
Quick Answers to Common Questions
Check out our FAQ for instant help with common inquiries
How do I create an account?
To create an account, click on the "Sign Up" button on the homepage. Enter your name, email, and a secure password. After submitting, an activation email will be sent to you to confirm your account.
Why do I need to create an account to shop?
Creating an account allows us to provide a personalized shopping experience. You’ll get access to order history, faster checkout, customized recommendations, and special offers exclusive to registered users.
How can I find new products or deals?
We have a "New Arrivals" section on our homepage and a "Deals" section with discounts. You can also subscribe to our newsletter for updates on new products and offers.
How do I know if a product is genuine or authentic?
All products sold on our platform are vetted by the marketplace, and we encourage sellers to provide authenticity guarantees. Look for badges such as “Verified Seller” or “Authenticity Guaranteed” on product pages.
Are the product images real, or are they stock photos?
We require sellers to upload real, unedited images of the products they list. If you suspect any images are misleading, please report them via the "Report a Problem" button on the product page.
How long does it take to get my refund?
Refunds are processed within 5-10 business days, depending on your payment method and bank’s processing time.
