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Privacy Policy

Last Updated: Friday, 25 July 2025

At Mocket ("we", "our", "us"), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use the Marketplace platform. By using our website, app, and services, you agree to the terms outlined in this policy.

Information We Collect:

• Personal Identification Information: Name, email address, phone number, delivery address.
• Payment Information: Payment transaction details processed securely via third-party providers; no credit or wallet balances are held by us.
• Usage Data: IP addresses, device information, browser type, session times, and pages visited to improve our services.
• Location Data: A snapshot of your selected delivery address is shared with the last-mile courier in obfuscated form for fulfillment only.
• Web3 Wallet Data: If you choose to pay via Web3 wallets, wallet addresses and related transaction hashes are collected solely for payment processing and fraud prevention.
• User-Generated Content: Messages exchanged with friends, reviews, and questions submitted on the platform.

How We Use Your Information:

• Facilitate order processing, payments, and delivery.
• Communicate order updates, customer support, and promotional offers.
• Process transactions and send related information (order confirmations, shipping details).
• Enhance user experience and personalize content.
• Monitor and moderate user-generated content.
• Comply with legal obligations and prevent fraud including reporting and regulatory requirements.

Your Data Rights

• Access: Request details of personal data we hold about you.
• Correction: Request updates or corrections to inaccurate data.
• Deletion: Request deletion of your personal data, subject to legal and operational limits.
• Opt-Out: Opt-out of marketing communications at any time.

Data Protection:

We implement technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. We use encryption, secure servers, and regular security audits to safeguard your information.

Data Sharing and Disclosure

• Last-Mile Couriers: Receive obfuscated delivery address snapshots strictly for order fulfillment.
• Payment Processors: Share necessary payment information for transaction processing.
• Legal Authorities: Disclose information when required by law or court orders.
• No Third-Party Marketing: We do not share your personal data with third-party marketers or advertisers.

Sharing Your Data:

• Service Providers: Third-party vendors that help us operate our services (payment processors, delivery companies, etc.).
• Legal Compliance: If required by law, we may disclose your information to comply with regulatory obligations or legal proceedings.

Cookies:

We use cookies and similar technologies to enhance your experience on our platform. You can manage cookie preferences in your browser settings.

International Data Transfers:

As our platform may be accessed globally, your data may be transferred outside your country of residence. We ensure that such transfers comply with data protection regulations with adequate protections in place.

Changes to This Policy:

We may update this Policy periodically. Updates will be posted posted on this page with a revised "Last Updated" date. Continued use implies acceptance.

For questions or data requests, contact us at: support@mymocket.com.

Terms of Use

Last Updated: Friday, 25 July 2025

Welcome to Mocket ("we", "our", "us"). These Terms of Use ("Terms") govern your access to and use of the Shopper Marketplace application and related services (the "Platform"). By registering, accessing, or using the Platform as a shopper ("you", "user"), you agree to comply with and be bound by these Terms.

These Terms of Use ("Terms") govern your access to and use of the services provided by Mocket ("Platform"). By using our website, app, and services, you agree to be bound by these Terms.

General:

• You must be 18 years or older to use our platform.
• You agree to comply with all applicable laws and regulations.
• You are responsible for keeping your account information confidential and secure.

Platform Services:

• Marketplace: Our platform connects buyers and sellers to engage in transactions.
• Delivery Service: We facilitate the delivery of goods through a network of delivery partners.
• Partner Service: Sellers can register as partners to list their products on our platform.

Account Registration and Use

• You agree to provide accurate and complete information when creating an account and to keep your account information updated.
• Account security is your responsibility. You must keep your login credentials confidential and notify us immediately of any unauthorized use.
• The Platform supports payments via traditional fiat methods and optionally via Web3 crypto wallets. Use of Web3 payment methods is optional and subject to the terms outlined herein.

User Interaction and Content

• Users may add friends on the Platform and message only those users they have connected with.
• You may share product links, generate reviews, and ask questions about products.
• All content generated by users must comply with our content guidelines and not infringe on others’ rights.
• We reserve the right to moderate or remove content that violates these Terms or applicable laws.

Order Placement, Delivery, and Address Usage

• Orders must be placed through your registered account.
• You maintain an editable address book; a snapshot of your selected address at the time of order will be shared in obfuscated form with the last-mile courier for delivery purposes only.
• We do not store or share full address histories beyond what is necessary for current delivery.
• Delivery timelines and responsibilities are as specified by individual vendor policies and courier performance.

Payments, Fees and Web3 Wallets:

• Transactions on the platform are subject to payment processing fees, which may vary based on the service (buying, selling, delivery).
• You agree to pay all applicable fees for using the platform’s services, including transaction fees, delivery charges, etc.
• The Platform accepts payments in local fiat currency and optionally in supported cryptocurrencies through Web3 wallets.
• If you choose to pay via Web3 wallets, you acknowledge the risks including price volatility and irreversible blockchain transactions.
• Refunds for crypto payments will be processed in cryptocurrency and subject to the Platform’s refund policy.
• No digital wallet balances are maintained by the Platform; you must have your own compatible wallet.

Termination and Suspension

We reserve the right to suspend or terminate your account for violations of these Terms or misuse of the Platform, with or without notice.

Intellectual Property:

• All content on the platform (logos, graphics, text, etc.) is the property of Mocket or its licensors. You may not use it without permission.

Disclaimers and Limitation of Liability:

• We do not guarantee the accuracy or quality of products listed by third parties (partners).
• We are not responsible for any losses, damages, or disputes arising from transactions between buyers and sellers.
• Our liability is limited to the maximum extent permitted by law.
• The platform provides services on an "as is" basis and does not guarantee uninterrupted service or error-free transactions.
• We are not liable for indirect, incidental, or consequential damages arising from use of the Platform, including losses from crypto payment volatility.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Nigeria and applicable West African regional agreements. Disputes will first be addressed via our internal support team. Unresolved cases shall proceed to mediation and then binding arbitration under Nigerian law or applicable international rules.

Changes to These Terms:

We may update these Terms from time to time. Changes will be posted on this page and in Platform with an updated "Last Updated" date. Continued use of the Platform after updates constitutes acceptance of the new Terms.

Refund and Return Policy

Refunds depend on the payment method and product vendor policies. Crypto payments are refundable in crypto only, subject to compliance with the refund policy. All refund requests must be initiated through the Platform's customer support and are subject to review and approval.

For questions regarding these Terms, please contact us at: support@mymocket.com.

*Applicable only to Shopper Marketplace orders.

Refund and Return Policy

Last Updated: Friday, 25 July 2025

We want you to be satisfied with your purchase. If for any reason you're not happy with your product, you can return it in accordance with the terms outlined below.

General Refund Eligibility

Refunds are available for products that are defective, damaged, or not as described, subject to verification and approval by the Platform and the vendor.

Eligibility for Return:

• The item must be returned within 30 days of delivery.
• The item must be in its original condition, unused, and in the original packaging.

Exceptions:

• Items that are marked as non-returnable or damaged items.
• Personalized or customized products are not eligible for returns.

Non-Refundable Items

Some items such as digital goods, personalized products, or perishable goods may not be eligible for refunds unless defective.

Return Policy

• Return eligibility varies by vendor and product category.
• Physical returns may be required for certain products.
• Return shipping costs may apply unless the product is confirmed defective.

Refund Process:

• To initiate a refund, please contact our customer support within 7 days of delivery.
• Provide order details and reasons for the refund.
• Refunds will be issued to the original payment method.
• The refund process may take up to 10 business days after the return has been received and inspected.
• The Platform reserves the right to investigate and approve refunds.

Payment Method Specifics

• Fiat Payments: Refunds will be processed via the original payment method, typically through Paystack or other payment providers.
• Crypto Payments: Refunds for Web3 payments will be made in cryptocurrency and only if the original payment was made using crypto wallets.
• Refunds are subject to network transaction times and cannot be reversed once completed.

Dispute Resolution

If you are unsatisfied with the resolution, you may escalate disputes through the Platform’s dispute resolution process as described in the Terms of Use.

For refund inquiries, contact: support@mymocket.com.

*Supplementary to Terms of Use for Web3 payments only.

Crypto Payment Disclaimer

Last Updated: Friday, 25 July 2025

Volatility and Risks

Cryptocurrency prices can be highly volatile and may fluctuate between the time of payment and refund. You acknowledge and accept this risk when using Web3 payments on the Platform.

Irreversible Transactions

Blockchain transactions are final and cannot be reversed once confirmed. Refunds processed in cryptocurrency are subject to network confirmations and delays.

No Chargebacks

Crypto payments are not subject to traditional chargeback processes. Disputes must be resolved through the Platform’s support channels.

Wallet Responsibility

You are responsible for maintaining control of your Web3 wallet and its private keys. The Platform is not liable for lost or stolen wallets.

For assistance with crypto payments, contact: support@mymocket.com.

Payment Processing

Last Updated: Tuesday, 1 April 2025

At Mocket, we strive to make payment processing seamless and secure for all users on our platform. This Payment Processing Policy explains how we handle payments and protect your payment information.

Accepted Payment Methods:

• Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
• Bank Transfers
• Mobile Money (depending on your region and available services)
• Other third-party payment systems (PayPal, Stripe, etc.)
• Web3 payments

Payment Process:

• All payments made on Mocket are processed via secure third-party payment processors.
• After selecting a product and proceeding to checkout, you will be prompted to choose a payment method.
• Your payment will be processed securely, and we will notify you of successful payment or any issues with the transaction.
• The transaction will be confirmed via email or within the platform (depending on your preferences).

Payment Security:

• We use industry-standard encryption (SSL/TLS) to secure all payment data transmitted during the checkout process.
• Your payment information is never stored on our platform. We rely on third-party payment processors to handle payment data securely.
• We comply with Payment Card Industry Data Security Standard (PCI-DSS) requirements to ensure your data is handled with the highest security standards.

Payment Disputes and Refunds:

• If a payment dispute arises (e.g., fraudulent charges, incorrect charges), you can file a dispute with the payment processor or contact our support team.
• Refunds will be processed as per our Refund Policy, which may depend on the nature of the product or service purchased.
• Refunds will be issued to the original payment method within the designated time frame after approval.

Currency and Taxes:

• The currency used for transactions will depend on your country of residence or the currency set in your account.
• Applicable taxes (sales tax, VAT, etc.) will be calculated at checkout based on your location.

Payment Processing Fees:

• We may charge a small processing fee on transactions. These fees will be disclosed during the checkout process.
• The payment processor may also charge a transaction fee, which may vary depending on the method used.

Cookie Policy

Last Updated: Tuesday, 1 April 2025

We use cookies and similar technologies to provide and personalize our services. This Cookie Policy explains how we use cookies and how you can manage them.

What Are Cookies?

Cookies are small files stored on your device that help us improve your experience on our platform. They allow us to remember your preferences, analyze site usage, and provide personalized content.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of our platform (e.g., keeping you logged in).
• Analytical Cookies: Help us understand how you use the platform, so we can improve our services.
• Advertising Cookies: Used to deliver relevant advertisements and track their performance.

Managing Cookies:

You can control cookie settings in your browser. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of the platform may not function correctly.

Customer Support

Last Updated: Tuesday, 1 April 2025

At Mocket, we are committed to providing excellent customer support. If you have any questions, issues, or need assistance, please don’t hesitate to reach out to our team.

Contact Methods:

• Email Support: You can reach our customer support team by emailing support@mymocket.com.
• Phone Support: Call our customer support hotline at +2349026666911. Our support hours are Monday to Friday, 9 AM - 5 PM WAT.
• Live Chat: Chat with our support team directly through the live chat feature available on our website or app.
• Help Center: Visit our comprehensive Help Center for frequently asked questions (FAQs) and self-service support.

Types of Support Available:

• Order Support: Assistance with placing orders, payment issues, order cancellations, or modifications.
• Product Support: Help with product inquiries, quality issues, or product returns and exchanges.
• Technical Support: Assistance with using the platform, troubleshooting issues, or resolving technical errors.
• Account Support: Help with account registration, login issues, password resets, or updating account information.
• Delivery Support: Help with tracking orders, delivery issues, or contacting delivery partners.

Response Times:

• We aim to respond to all customer support inquiries within 3 working days.
• For urgent matters, we recommend using our live chat or calling our support hotline for quicker resolution.
• During peak periods (e.g., holidays), our response time may be longer than usual. We appreciate your patience.

Feedback and Complaints:

• If you have any feedback or complaints regarding our services or support, please contact us via email at support@mymocket.com.
• We value your feedback and strive to improve our services based on customer suggestions and concerns.

Service Availability:

• Our customer support services are available 6am - 6pm Monday to Friday.
• For after-hours support, you may submit a support ticket, and we will respond during our next business day.